REDASafe Terms and Conditions
As a user of this website, you must read and acknowledge the following terms and conditions. Kindly read carefully before using this online service, if you do not comply and agree with any of the Terms and Conditions, we request you not to use this online service.
Term of Use:
The use of our website is available only to people who can bind legally contracts under applicable law. People are “incompetent to contract” as per local contract acts are not eligible to use the website. If you are a minor (i.e., under the age of 18 years), you may use this website only under the supervision of a parent or legal guardian.
Product Description, Stock, and Price:
We strive to provide accurate information (such as stock availability, pricing, product features, images, specifications) and services information, product page is updated on regular basis with latest information (subject to new product production versions), typographical errors may occur.
Due to the many variations in monitors and browsers, the color of products may appear slightly different on monitors. The colors you see on computer or mobile device may differ from the actual product due to variations in monitor settings and screen resolution.
The actual dimensions and weight of some products may differ slightly from what is stated in the product description or brochure. Publishing any form of product/service information (including but not limited to marketing proposal, ads, offers, magazines, and flyers) on the website does not guarantee stock, offer, and prices in store.
Errors may occur in the process of providing product/service and pricing information on the website. The website cannot confirm the pricing and total cost of a product/service until online checkout is completed. If a product/service is listed and invoiced at an incorrect price or with incorrect information due to an error in pricing or product/service information, REDA Safe has the right either to contact you for instructions or cancel your order. You will receive notification of such cancellation. If it is accepted to procced with online order cancellation; total cost will be debited to same payment method was used for order payment and will notify you by email / phone call / sms / WhatsApp that the payment has been processed. Stock availability and pricing are subject to change without prior notice. All Prices and Fees are inclusive of VAT as applicable - unless stated otherwise...
Delivery:
Free delivery for orders with over SAR 500.00 + VAT values. SAR 30.00 + VAT Shipping Charge to apply for order below above value.
Delivery usually takes seven to twenty (7–20) working days excludes Friday, public holidays such as Eid, Saudi National & Founding Days.
Delivery date depends on order shipment size and final delivery destination.
Delivery dispatch is subject to customer acceptance and arrangement with the courier.
If the customer fails to provide right contact information for receiving order point, delivery date will be affected, with no liability for REDA Safe.
Order status can be tracked with latest progress on REDA Safe order page.
Delivery is estimated and not guaranteed and can be affected by factors beyond REDA Safe's control (customs, weather, carrier delays, holidays (Check Force Majeure Article).
Address Accuracy: Customer is responsible to provide a complete and accurate delivery address (National Address / Goggle location map link for areas under projects development) as per local authorities’ and regulations.
Restricted/Excluded Areas: Lists locations where delivery is not offered (remote islands, certain territories, military bases).
In case of Customer Self-Pickup:
The customer must, within seven (7) days of being notified of their availability, to collect or accept delivery of shipment. If the customer fails to collect the shipment or accept the delivery within ten (10) days of being notified of their availability, REDA Safe has the right to terminate the contract and or cancel the order.
Customer must bring Order confirmation number (email or SMS or WhatsApp).
Payment card used for the purchase (for verification).
Authorized Pickup Person: if someone else will collect the order on the customer's behalf, they need (order confirmation number, and or a signed authorization letter.
Age-Restricted Items: For designated restricted products including knives and other age-controlled items, strict age verification is required at delivery/collection; the original purchaser must be present with valid government-issued photo ID proving they meet the legal age requirement, and under no circumstances may a minor accept delivery or be authorized to pick up these items.
Payment:
The website provides the possibility to purchase products online and to settle Payment online, delivery method available in Saudi Arabia. Payment transactions, including authorizations and settlements, will be in Saudi Riyals.
We accept the following modes of Payment:
Bank Credit Cards (Visa & MasterCard)
Mada Cards issued by authorized operating banks in Saudi Arabia through internet & installments payment gateway service provider.
STC Pay.
Bank Transfer.
Pay upon Order Collection (Only Warehouse Self Collection).
For online payment transactions, customers will receive on order acknowledgment once the Payment has been authorized. We cannot accept any liability if Payment is refused or declined by the apply Pay/Credit Card / Mada Card / STC suppliers for any reason. You should check with your Pay/Card issuer for that.
We do not store your card details on the website. All payment details which are entered through the website payment gateway are encrypted. Communications to and from the service provider’s site are encrypted.
We cannot provide any of your payment information obtained via the web to other companies or individuals unless required to by law. This information is processed by our payment merchant.
Provided Card details by you for benefiting from the online service will be truthful, valid, and accurate and you shall use payment card which is lawfully owned by you. The said information will not be utilized and shared by online service with any of the third parties unless required for fraud verifications or by law, regulation, or court order. The online service will not be liable for any payment card fraud. The liability for the use of a card fraudulently will be on you, and the responsibility to prove otherwise shall be exclusively on you.
If we are unable to supply the full or portion of the order, we will inform you accordingly. A full or part amount will be refunded back to same used payment method where you have already been charged for.
REDA Safe reserves the right to request additional information (photo ID, proof of address) to verify identity and prevent credit card fraud.
Order Cancellation:
Order Cancellation By REDA Safe
REDA Safe reserves the right to cancel the order due to any of the following reasons:
Payment rejection.
Wrong provided delivery addresses by the customer or wrong contact details or due to a customer not reachable.
If an item becomes unavailable after the order is placed.
Order Cancelation by Customer
REDA safe may cancel your order for any reason, without penalty, provided your cancellation request is received by us before your order status changes to 'Processing' or 'Preparing for Shipment.
Upon successful cancellation via the website button, an immediate on-screen confirmation is given.
Email Confirmation: An official "Order Cancellation Confirmation" email is sent to the registered email address. Your cancellation is not completed until you receive this confirmation email. Please retain it for your records.
If the customer does not receive confirmation, they are instructed to contact customer service immediately, as the order may still be active.
To process the cancelation of an order, please contact us. You can cancel the order due to any of the following reasons:
Product is not yet shipped to you within stated / agreed delivery terms and conditions. We have the full right to determine whether an order has been shipped to you by the time of your cancelation request.
In case of cancelation, after the order has been shipped to you, but still not received, shipping charge or cancellation fees may be deducted.
If REDA Safe are unable to procure/deliver the shipment in a reasonable time; that is fifteen (15) working days from the date we confirmed your order or notified you with delivery date change. This is applied for quoted in-stock products only.
Return, Exchange, Refund:
In case you are not satisfied with received product, or the product is defective, within seven (7) days from the date you receive shipment, you can request a “Return Material Pre-Authorization” to return the product (must be unused and in the same condition that you received it). Product is subject to Quality Check before final return acceptance. While the refund is processed immediately, it may take additional time for the customer's bank or card issuer to post it to the account.
Exclusions
Hygienic products are not subject to any return, replacement or refund, unless found defective within seven (7) days.
Used product.
Customized / Designed, or supply based on prior request product.
Product / Devise that undergoes calibration or programming with service life.
Unpacked / Box Open: Return or exchange will be subject to a 15% deduction of product value.
Please contact us to obtain Return Material Pre-Authorization (RMPA) before processing a return. “RMPA” is valid for seven (7) days from the date of issue.
In the event of a return as a result of a product malfunction or manufacturing defect, damage upon delivery or delivery of the wrong product, the customer will not be charged for any shipping fees or/and Bank transfer fees. In case of returns for other reasons (Ex: customer needs an exchange or customer changed his/her mind) shipment fees or/and Bank transfer fees (SR 50.00) will be charged to the customer.
While preparing for a return, the product must be in its original packaging with the full set of accessories and manuals included. We do not accept the return of products which have scratches, damaged as a result of misuse, or malfunction.
In case the customer wants to return the product due to personal reasons within seven (7) days from online purchasing and not related to the product status. SAR 100.00 will be deducted along with shipping charge where applicable.
Warranty:
Products sold by us are covered by One (1) year manufacturer’s warranty. The minimal manufacturer’s warranty takes effect from the date of delivery.
You must check and read the owner manual before using the product to make sure it meets all safety, security, and local electrical requirements. Product damage due to misuse of wrong electrical sources and / or supplies will not be accepted under manufacturer’s warranty terms and conditions.
All products sold by us have received quality control approvals and are deemed to be functional when shipped by us. If there is any functional problem with purchased product, it is recommended to contact us directly within seven (7) days from date of shipment receiving to get a repair or replacement of the product.
Product Reservation Policy:
In case the sold product is not received by you within a maximum of thirty (30) days from the invoice date, we will not be responsible for keeping the product in warehouse, and it will be obliged, and cancel the order. The customer will be entitled to only a full refund as per the normal refund policy.
Limited Liability:
REDA Safe is not subject to, and the customer releases REDA Safe from, any liability (including but not limited to consequential loss or damage) because of any delay in delivery or fault or defect in the product. The customer acknowledges that REDA Safe is not responsible if the product does not comply with any applicable safety standard or similar regulation and is liable for any claim, damage or demand resulting from such non-compliance.
If any statute apply to the contract between REDA Safe and the customer (contract) then, to the extent to which REDA Safe is entitled to do so, REDA Safe’ liability under the statutory provisions is limited, at REDA Safe option, for product replacement, repair or to supply an equivalent product option; or payment of the cost of replacing or repairing the product or of acquiring equivalent product; and in either case, REDA Safe will not be a liability for any consequential loss or damage.
Payment of the cost of replacing or repairing the product or of acquiring equivalent product; and in either case, REDA Safe will not be liable for any consequential loss or damage.
Force Majeure:
REDA Safe will not be liable for any breach of contract due to any matter or thing beyond the company’s control (including but not limited to transport stoppages, transport break down, fire, flood, earthquake, acts of God, strikes, lock-out, work stoppages, wars, riots or civil commotion, interventions or public authority, explosion or accident).
Thank you for your understanding and cooperation. If you have any questions or concerns about these terms and conditions, please feel free to contact us.