REDASafe Terms and Conditions

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Welcome to our website. By using this online service, you are agreeing to adhere to the following terms and conditions. Please carefully read and understand these terms before using our website. If you do not agree with any part of these terms, we kindly ask that you refrain from using our online service.

 

User Eligibility

  • Use of our website is limited to individuals who can legally enter into binding contracts under applicable law. Those considered "incompetent to contract" according to local contract laws are not eligible to use our website.
  • If you are a minor (under 18 years of age), you may only use our website under the supervision of a parent or legal guardian.

 

Product Information, Stock, and Pricing

  • While we strive for accuracy in providing information about products, including stock availability, pricing, features, images, and descriptions, occasional typographical errors may occur.
  • Product colors displayed on our website are as accurate as possible, but actual colors may vary depending on your monitor.
  • Publishing product or service information on our website (including marketing proposals, advertisements, offers, magazines, and flyers) does not guarantee stock availability or pricing in our physical store locations.
  • Errors may occur in the pricing and product information displayed on the website. The final product/service cost will be confirmed during the online checkout process. If a product/service is listed with incorrect pricing or information due to an error, we reserve the right to contact you for instructions or cancel your order. You will be notified of any such cancellation. Stock availability and pricing are subject to change without prior notice. All prices and fees include VAT, unless otherwise stated.

 

Delivery

  • Free delivery is available for orders with a value of over 500 SAR, while a 30 SAR shipping charge applies to orders below this value.
  • Shipment processing times depend on your order and location.
  • Delivery typically takes 7-15 working days, excluding Fridays and public holidays such as Eid and Saudi National Day.
  • Delivery estimates are not guaranteed, and actual delivery may depend on your acceptance and coordination of delivery with the courier.
  • Failure to be contacted by the customer may result in delivery delays, for which we hold no responsibility.

 

Customer Self-Pickup

  • Customers must collect or accept delivery of goods within 7 days of being notified of their availability. Failure to do so within 10 days may result in the termination of the contract.
     

Payment

  • Our website offers online product purchases and online payment options in Saudi Riyals.
  • Accepted payment methods include bank credit cards (Visa and MasterCard) and Mada cards issued by Saudi Arabian banks through an internet payment gateway service provider.
  • Customers will receive an order acknowledgment upon successful payment authorization.
  • We do not store your payment card details on our website, and all payment information is securely encrypted during the transaction.
  • We will not share your payment information with third parties unless required by law.
  • You are responsible for the accuracy and validity of the provided credit card information.
     

Order Cancellation

  • We reserve the right to cancel orders for reasons such as payment rejection or incorrect delivery information.
  • Customers can request order cancellation if products have not yet been shipped. After shipping, cancellation fees may apply.
     

Returns, Exchanges, and Refunds

  • If you are unsatisfied with your products or they are defective, you can request a "Return Material Pre-Authorization" within 7 days of receiving your order.
  • Disposable products are not eligible for return, replacement, or refund unless found defective within 7 days of receipt.
  • Return shipping fees may apply for reasons other than product malfunction or defects.
  • Returned products must be in their original packaging with all accessories and manuals included.
  • A 100 SAR deduction may apply for personal reasons unrelated to the product's status for returns within 14 days of online purchase.
     

Warranty

  • Products are covered by a manufacturer's warranty for 1 year from the date of purchase.
  • Customers should review the owner's manual before use to ensure compliance with safety, security, and electrical requirements.
  • Products damaged due to incorrect electrical sources or supplies are not covered under the manufacturer's warranty. 

Product Reservation Policy

  • If a sold item is not received within 30 days from the invoice date, we reserve the right to cancel the order, and customers will be eligible for a full refund as per our refund policy.
     

Limited Liability

  • We are not liable for any delays, faults, or defects in goods due to factors beyond our control, such as transport stoppages, natural disasters, strikes, or government interventions.
  • Our liability under statutory provisions is limited to replacement, repair, or supply of equivalent goods or payment for the cost of replacement or repair. We are not liable for consequential loss or damage.
     

Force Majeure

  • We will not be liable for any breach of contract due to circumstances beyond our control, including but not limited to transport disruptions, natural disasters, labor disputes, and government actions.
     

Thank you for your understanding and cooperation. If you have any questions or concerns about these terms and conditions, please feel free to contact us.